SGR Booking: Madaraka Express Train Booking, Schedule, Timing and Stations.
What is SGR or Madaraka Express Train?
The SGR train or Madaraka express comprises of two trains running between Nairobi and Mombasa along the newly constructed Standard Gauge railway line.
These trains depart respective stations at 3:30 pm and arrive at the other Main Station around 8:15 pm. Each train has a capacity to ferry 1200 passengers between Nairobi and Mombasa.
The train has two classes, the first class, and the economy class. While booking, passengers have an option to select the class that suits them best.
Where is the SGR Kenya Stations Located?
Passengers can access the Syokimau station from Nairobi city center either using a taxi, public transport or the Nairobi Commuter train.
On the other hand, the Miritini station is accessible through private or public vehicles from Mombasa city center.
Once on arrival at either station, the passengers will easily find public transport vehicles and taxis to take them to the cities.
SGR Booking contacts and website
If you want to make a booking inquiry from the Kenya railways, you can contact them through their Website and/or Facebook page. You can also try calling these numbers: 0728603581/0728603582, 0708572574/0708571587
SGR Booking: How to Book the Sgr train tickets from Nairobi to Mombasa.
There are a number of ways in which one can make the SGR Booking.
Booking tickets using USSD
This is the easiest and possibly the most efficient way. As long as you have a Safaricom Kenya Sim card, you can book the train tickets in a minute.
How to do go about it
Dial *639# and follow the prompts.
Make sure to select the intended train either: Madaraka Express Nairobi – Mombasa or Madaraka express Mombasa-Nairobi.
Once you have made the payment, you will receive a Mpesa confirmation message. In that message, there is an account number.
Use the account number together with your mobile number (the one you booked with) to print the tickets at the station.
You can choose to print the tickets in advance or on the day of travel. Just make sure you arrive early enough.
Note that: You can only book 5 tickets at a time using this method.
Madaraka Express online booking.
As of now, there is no platform where you can book SGR tickets online. If you are abroad and cannot be able to use the available means, our suggestion is that you ask your hotel or tour agent to facilitate the tickets.
There are a number of platforms where you can get the Madaraka express tickets in advance for a fee. This mostly applies if you are unable to use the usual methods.
Buying the tickets at the respective main stations
Travelers can purchase tickets directly from the counters by visiting the main stations. It should be noted that tickets are sold out quite fast so you need to book about 7 days in advance. If you are not available to go to the stations, it is possible to send someone to book the tickets for you as long as you give them your Identification document (Passport or ID).
Ticket refund policy
Passengers can get a partial refund of the ticket fee under the following conditions:
If you miss the train and notify the station operator before the train leaves, you will get an 80% refund.
You will not get any refund if you report after the train has departed from the station.
No refund is issued if the tickets are lost or damaged.
Madaraka Express Train Schedule
These trains do not stop at any intermediate station. They operate express between the two cities.
Departure time from Mombasa and Nairobi: 3:30 pm
Arrival time at Nairobi and Mombasa: 8:15 pm
The train departs at exactly 8:00 am. Always make sure you arrive early.
SGR tickets fare and charges
Adults and Kids above 11 years
Economy class: Kshs 700 ($8)
Business class: Kshs 3000 ($31)
Kid between 3 and 11 years: Half price (Kshs 350 and Kshs 1500 respectfully)
Kids below 3 years: Free of charge.
A luggage of maximum 30 kg is allowed per passenger. I also should not measure more than 1.6m * 1.6m * 1.6m.
If you have any question or something to add, kindly leave a comment below. In the next post, we will share information on schedule, timing, stations and how to book the SGR Intercounty train.